Dental Patient Reviews San Bernardino CA

I recently had a deeply concerning experience with Arrowhead Dental Specialists. I was referred by VA Loma Linda Healthcare for a tooth extraction, specifically tooth #14, to be conducted by an oral surgeon. Initially, the team seemed friendly and informative. They prepped me with nitrous oxide and topical anesthetic, but this is where the ordeal started. Dr. Luiza Portnoff came in without any formal introduction or explanation of the procedure. She proceeded to inject a needle on the opposite side of where the topical anesthetic was applied. When I raised my concerns, her reaction was not just unprofessional but, frankly, shocking. Instead of apologizing, she admonished me, claiming I had bent her needle. One of her assistants finally admitted that they had applied the topical anesthetic to the wrong tooth (#4 instead of #14). When I expressed my frustration and insisted that the extraction go as planned, considering the significant payment from the VA, Dr. Portnoff decided to abort the procedure. The office manager, who incorrectly told me Dr. Portnoff was the only oral surgeon available, then rescheduled my appointment for the next week, citing Dr. Portnoff's emotional state as the reason. This was a clear deviation from the professionalism and expertise one would expect from a medical facility. In summary, my experience at Arrowhead Dental Specialists revealed shocking lapses in both clinical and interpersonal skills. Dr. Luiza Portnoff demonstrated a lack of competence, management, and people skills. The office manager was not honest about their staff credentials. It's concerning that Dr. Portnoff can practice with such clear gaps in her skill set and bedside manner. I strongly advise looking elsewhere for dental procedures.

- Mr David

Worst visit ever! Will never use the Female dentist in this office again. My husband went in for extractions and left with only half done AND an additional broken tooth that the dentist broke. She pushed for implants and bone replacement. Estimated out of pocket copay, $7,923.50! Total cost for two extractions, $48.00 plus now the tooth she broke! I wish I could give her less than one star.

- Janelle Elms

Good experience

- April Baity

I am shocked to see such negative comments. Some of the staff are a bit dismissive at times but I have never had any scheduling issues. My dental hygienist was great & the place was always clean. I have been going here since I was a child and I have always been happy w the results. Cute office and good location. Def would recommend to all. All the dentists are v nice and make u feel comfortable!

- Vash

D.D.S Bruny is a great dentist.

- Yvonne Morana